These Terms and Conditions (“T&Cs”), together with our Privacy Policy and any other documents provided to you prior to booking, form the entire agreement between you and Quattro Venti Pte. Ltd., trading as “Fourwinds” (“we,” “us,” or “our”), a private limited company registered in Singapore (Company Registration Number 202422505Z, STB TA03769, IATA 96171530). Please read these T&Cs carefully, as they outline the rights and obligations of all parties involved. The terms “you” and “your” refer to all individuals listed on the booking, including any individuals added or substituted thereafter.

 

Before booking, ensure that you fully comprehend all relevant information concerning your trip. By making a booking and submitting a deposit, the primary individual listed on the booking (“lead client”) confirms that they have read and accepted these T&Cs on behalf of all individuals listed in the booking. The lead client consents to the use of personal information as described in our Privacy Policy and is authorised to disclose personal details, including special categories of data, on behalf of all individuals listed in the booking. The lead client acknowledges that all individuals included in the booking assume financial responsibility for the entire group. Bookings for minors (under 18) must be made by a parent or legal guardian.

 

Fourwinds’ booking conditions apply exclusively to the trip or holiday arrangements booked through us and agreed upon as part of our contract with you. All references in these T&Cs to “trip,” “booking,” “contract,” or “arrangements” pertain solely to such trip or holiday arrangements unless otherwise specified. References to “departure” indicate the start date of these arrangements.

 

OUR CONTRACT

a. All bookings are made with Fourwinds. By booking a trip in writing, via telephone, electronically, or in person, you agree to our T&Cs, which constitute the entire agreement between you and us. The services we provide are those referenced in your booking confirmation invoice. It is your responsibility to verify the accuracy of the invoice/confirmation and promptly report any discrepancies to Fourwinds.

 

b. Services not arranged or provided by Fourwinds are subject to the terms and conditions of the respective service provider.

 

VALIDITY

All dates, itineraries, and prices are valid only for the dates indicated in the invoice or confirmation.

 

BOOKINGS, DEPOSITS, AND BALANCE PAYMENTS

a. Bookings:

• Engage in a consultation with a Fourwinds Travel Advisor to discuss your proposed itinerary. Upon your approval of the quotation, an invoice shall be issued for your reference.

• Remit the deposit within forty-eight (48) hours of accepting the invoice. Should the deposit not be received within this specified period, Fourwinds reserves the right to treat the booking as cancelled.

• Thoroughly examine all confirmation and invoice documents. Should any discrepancies or inaccuracies be identified, promptly notify your Fourwinds Travel Advisor.

• Verify that the name of each individual listed in the booking corresponds precisely with the name on their passport.

 

b. Deposit:  

The deposit is non-refundable and is treated as part payment. A binding contract is formed once the deposit is received and an invoice is issued.

 

c. Balance Payments:

• Additional part payments may be required before the standard balance due date. We reserve the right to return your deposit and decline to issue a booking confirmation at our discretion.

• Once all elements of your booking are confirmed, a confirmation invoice with balance payment details will be issued.

• The remaining balance must be received at least ten weeks prior to departure. If less than ten weeks remain, the balance is due at booking. Failure to pay may result in cancellation.

• All requested details for travel arrangements must be provided. The booking cannot be confirmed without these details.

 

d. Cancellations: 

• If we must cancel a booking before confirming it, we will refund your deposit within ten business days.

• If you cancel for any other reason before receiving your confirmation invoice, standard cancellation charges will apply.

 

INSURANCE COVERAGE

a. Travel insurance covering personal liability, medical emergencies, and holiday cancellations is mandatory from the time the contract is formed until the trip concludes. Inform your insurer of your travel type, destination, and any high-risk activities.

b. Provide us with your insurer's details and policy number before departure. Failure to arrange coverage may result in booking refusal or holiday cancellation.

c. The Singapore Tourism Board encourages purchasing travel insurance against travel agent insolvency. A list of service providers can be found here.

 

PRICING AND CURRENCY EXCHANGE

a. Prices are quoted in SGD or the local currency of the supplier. Balance payments will be subject to the prevailing exchange rate at the time of payment.

 

b. Prices may change due to transportation costs, taxes, fees, or exchange rates. You will be notified of any increases exceeding 2% of the total trip cost. If the increase exceeds 10%, you may cancel within 14 days for a refund.

 

VISAS, PASSPORTS & HEALTH REQUIREMENTS

a. Ensure that all travellers have valid passports, visas, inoculation certificates, and other necessary travel documents. Be sure to check in for flights and be in the correct location at the appropriate time for ground travel. No refunds will be provided for lost or mislaid travel documents.

 

b. You are responsible for all expenses related to obtaining these documents. Fourwinds is not liable if you are denied entry due to missing documents.

c. Obtain medical advice at least two months before travel regarding health requirements and recommendations.

 

AGE REQUIREMENTS

a. All travellers under 18 must be accompanied by a parent or legal guardian or an escort over 18 appointed by their guardian. The legal guardian or designee is responsible for the traveller under 18.

 

b. There is no upper age limit; however, some trips may be physically demanding.

 

CANCELLATIONS BY YOU

a. Cancellations are effective once we receive and acknowledge written notice. Cancellation charges will apply.

 

b. Refunds for deposits are subject to the following conditions. We strongly recommend that you ensure your travel insurance covers cancellations to avoid any loss of funds:

• More than 45 days before departure: 30% of the total trip cost.

• 45 to 15 days before departure: 50% of the total trip cost.

• 14 days or less before departure: 100% of the total trip cost.

 

c. No refunds will be provided for 'no shows.'

 

CANCELLATIONS BY US

a. We may need to make changes due to circumstances beyond our control. We reserve the right to make necessary changes and will inform you accordingly.

 

b. Minor changes do not entitle you to cancel or seek compensation.

 

c. For significant changes, you may:  

• Accept the changes.

• Select an alternative holiday, with a refund or additional payment as needed.

• Cancel and receive a full refund.

 

CHANGES

a. Request booking changes in writing. We will do our best to accommodate your request but cannot guarantee changes.

 

b. An administration charge of 2% of the total booking cost may apply for changes. Revised quotes will include any additional costs.

 

c. Reducing group size may increase the per-person price for remaining members.

 

d. Bookings can be transferred to another person with at least seven days' notice. A SGD150 transfer fee and additional charges may apply. The new traveller must accept these T&Cs and provide travel insurance details.

 

e. No refunds will be issued for unused services if changes are made during the trip.

 

f. No changes are permitted within ten days of departure.

 

COMPENSATION

No compensation will be provided for changes if you fail to meet requirements or if the change is minor.

 

ACCEPTANCE OF RISK

You acknowledge the adventurous nature of some trips and the personal risks involved. It is your responsibility to familiarise yourself with relevant travel information and accept these risks.

 

FORCE MAJEURE

a. We may modify or terminate your holiday due to “force majeure.” No refunds, compensation, or expense coverage will be provided for force majeure events.

 

b. “Force majeure” includes unforeseeable events such as political conflicts, acts of war, civil unrest, terrorist activities, labour strikes, technical issues, government interventions, pandemics, natural disasters, adverse weather, and acts of God.

 

FEEDBACK

If you encounter any issues, immediately inform your trip guide or our ground partner. If unresolved, contact your Travel Advisor in Singapore. Provide full details within 14 days of the end of your trip.

 

LIABILITY

a. We will endeavour to ensure that trip arrangements are made with reasonable skill and care.

b. Fourwinds is not liable for injury, illness, death, loss, or expenses resulting from:

• Your fraud, misconduct, or negligence.

• Your acts or omissions.

• Acts of third parties.

• Unforeseen circumstances beyond our control.

• Political disputes, industrial action, climate, or force majeure.

• Events we could not foresee or avoid with due care.

c. Fourwinds excludes liability for indirect or consequential loss.

d. Fourwinds accepts responsibility for its suppliers acting within its authority and instructions.

e. It is your responsibility to prove a lack of reasonable skill and care in claims against us.

f. We are not responsible for services that are not part of our contract.

 

CONFIDENTIALITY

We consider every transaction confidential and will not disclose information without your permission unless required by law.

 

DATA PROTECTION

Your personal information may be shared with trusted third parties for trip purposes. Review our Privacy Policy here.

 

GOVERNING LAW

These T&Cs are governed by Singapore law. Any disputes shall be submitted to the exclusive jurisdiction of Singapore courts.

 

SEVERABILITY

If any term or condition is unenforceable or void, it shall be severed or amended only to the extent necessary to allow the remaining terms and conditions to survive and continue as binding.

 

CHANGES TO T&Cs

The T&Cs that apply to your trip are those in your booking documentation at the time of booking and on our website. We reserve the right to update or alter these T&Cs at any time.

By making a booking, you acknowledge that you have read, understood, and agreed to these T&Cs.

 

NO VARIATION OF CONDITIONS

These T&Cs shall not be amended or waived except by written agreement between you and Fourwinds.

 

CONTACT

For any questions or problems relating to our services and/or these T&Cs, you can contact us via email at hello@fourwinds.sg.